About CFRC:

Central Florida Rheumatology is a patient-centered practice dedicated to diagnosing and treating connective tissue and autoimmune conditions—including rheumatoid arthritis, lupus, gout, vasculitis, and psoriatic arthritis, with a compassionate and efficient approach

Responsibilities:

• Diagnose and manage a wide range of rheumatologic conditions—arthritis, lupus, gout, osteoporosis, vasculitis, and connective tissue diseases.
• Conduct detailed patient assessments: review medical histories, perform comprehensive physical exams, order and interpret diagnostic tests (e.g., labs, imaging).
• Develop and implement individualized treatment plans, including pharmacotherapy (DMARDs, biologics), infusion therapy, lifestyle guidance, and referrals when appropriate.
• Perform procedures such as joint injections and guided imaging as needed.
• Educate patients and families about disease processes, treatment options, medication usage, and self-management strategies.
• Maintain accurate and uptodate electronic medical records (EMRs).
• Collaborate efficiently with NPs, PAs, medical staff, and administrative personnel to ensure seamless patient care.
• Stay current with advances in rheumatology through continuing education, conferences, and professional development.

Qualifications:

• MD or DO degree, completed an accredited Rheumatology Fellowship.
• Board-certified or board-eligible in Rheumatology.
• Active Florida medical license or eligibility.
• Exceptional clinical judgment and interpersonal skills.
• Proficiency with EMR systems and practice management software.
• A commitment to compassionate, team-based patient care.
• Bi-lingual (English, Spanish) preferred

The Medical Document Management Specialist is responsible for the continuous, high-volume processing of all incoming medical correspondence within the eClinicalWorks (eCW) Electronic Health Record (EHR) system. This role primarily owns the eCW Fax Inbox (Web Mode), ensuring that incoming diagnostic tests, specialist consultations, lab results, and referrals are accurately reviewed, matched to the correct patient chart, and routed to the proper provider queue.

While this position offers the flexibility of a fully remote daily workflow, the candidate must reside locally to attend a mandatory, comprehensive in-office training period at the start of employment.

Core Responsibilities

•  eCW Fax Inbox Ownership: Actively monitor, filter, and process a high volume of daily incoming digital faxes using the eClinicalWorks Fax Inbox interface.
•  Patient Indexing & Matching: Accurately identify patients by verifying full name, date of birth, and unique identifiers, then seamlessly attach the digital document to the correct eCW patient chart.
•  Document Classification & Categorization: Analyze and sort documents across 30+ medical document types (e.g., lab results, imaging, diagnostic reports, prior authorizations, specialist consult notes, and discharge summaries).
•  Provider Routing & Task Queues: Review incoming documents for urgent flags and assign completed faxes to specific provider or medical assistant task queues for required signatures or follow-up actions.
•  HIPAA & Compliance Adherence: Maintain a secure, private, and HIPAA-compliant remote workspace. Handle highly sensitive Protected Health Information (PHI) with 100% confidentiality.

Required Qualifications & Skills

•  Location & Availability: Must live locally and have reliable transportation to attend mandatory in-office training during the initial weeks of employment.
•  EHR System Mastery: Recent, direct, hands-on experience utilizing eClinicalWorks (eCW) and familiarity with the eCW Fax Inbox module, patient hub, and document mapping tools is heavily preferred.
•  Experience: Minimum of 1–2 years of experience working inside a U.S. medical clinic or healthcare practice.
•  Medical Literacy: Strong foundational knowledge of medical terminology, anatomy, and various diagnostic test types to ensure accurate document classification.
•  Technical Savvy: Comfort using dual monitors, high-speed internet capability, modern cloud-based efax tools, and AI-assisted data extraction workflows.

Benefits 

•  Health Coverage: Comprehensive Medical, Dental, and Vision insurance plans.
•  Retirement Planning: 403(b) plan options to support your long-term financial future.
•  Work-Life Balance: Paid Time Off (PTO) and paid holidays.
•  Work Flexibility: Fully remote daily workflow after successfully demonstrating autonomy.

Location: Remote (Candidate must be local and available for mandatory in-office training)

About the job

About Central Florida Health Care Services & Central Florida Rheumatology Consultants

Central Florida Health Care Services (CFHCS) and Central Florida Rheumatology Consultants (CFRC) are rapidly growing healthcare organizations focused on expanding access to specialty care, infusion services, pharmacy services, and integrated healthcare delivery across Florida.

Today, the organization operates one of the largest rheumatology and infusion platforms in Central Florida and is actively expanding through physician recruitment, acquisitions, de novo locations, pharmacy integration, technology enablement, and operational innovation. Over the next several years, the organization expects significant growth across rheumatology, infusion, specialty pharmacy, primary care, and ancillary service lines throughout Central Florida, Tampa Bay, and South Florida.

As part of this growth strategy, we are building scalable infrastructure, best-in-class operational capabilities, and data-driven performance management systems that will support long-term expansion while maintaining exceptional patient care and clinical outcomes.

The Director of Revenue Integrity will play a critical leadership role in ensuring the organization captures, protects, and optimizes revenue across all service lines as we continue to scale.

Position Summary

The Director of Revenue Integrity is responsible for maximizing revenue capture, ensuring billing and coding accuracy, improving reimbursement performance, and reducing revenue leakage across a growing multi-specialty healthcare organization. This leader serves as the bridge between clinical operations, revenue cycle management, patient access, coding, compliance, finance, and information technology to ensure services are accurately documented, coded, billed, and reimbursed.

The Director of Revenue Integrity will lead initiatives focused on charge capture, coding compliance, denials prevention, payer reimbursement optimization, provider education, revenue analytics, workflow redesign, and operational performance improvement. This individual will play a key role in supporting organizational growth, operational scalability, and financial performance across physician practices, infusion centers, pharmacy operations, and ancillary service lines.

Key Responsibilities

Revenue Integrity & Revenue Optimization

• Develop and implement a comprehensive revenue integrity program across all specialties and service lines.
• Identify, quantify, and remediate sources of revenue leakage.
• Establish processes to ensure accurate charge capture and reimbursement.
• Monitor trends impacting collections, net revenue, denials, and write-offs.
• Develop revenue enhancement initiatives in partnership with operations and finance leadership.


• Evaluate payer reimbursement performance and identify opportunities for improvement.

Coding & Clinical Documentation

• Oversee coding compliance and documentation improvement initiatives.
• Coordinate provider coding audits and educational programs.
• Analyze coding patterns, utilization trends, and reimbursement impacts.


• Ensure compliance with CMS, Medicare, Medicaid, and commercial payer requirements.
• Partner with providers and clinical leadership to improve documentation quality and accuracy.

Denials Management

• Analyze denial trends and root causes.
• Develop denial prevention strategies.
• Monitor payer behavior and reimbursement changes.


• Partner with RCM teams to improve first-pass claim acceptance and reduce avoidable denials.
• Establish denial KPIs and performance reporting.

Revenue Analytics & Reporting

• Develop executive-level dashboards and performance metrics.
• Analyze revenue by provider, specialty, diagnosis, location, payer, and service line.
• Monitor productivity, reimbursement, collections, and revenue cycle performance.


• Present findings and recommendations to executive leadership.
• Support budgeting, forecasting, and strategic planning activities.

Patient Access & Front-End Revenue Cycle

• Collaborate with patient access leadership on scheduling, referrals, authorizations, insurance verification, and financial clearance workflows.


• Lead the organization's Revenue Integrity function within the Mini Central Business Office structure.
• Identify opportunities to improve patient access while reducing downstream denials.


• Support centralized scheduling, referral management, authorization, and financial clearance initiatives.

Payer Strategy & Contracting Support

• Analyze reimbursement trends and contract performance.


• Support payer negotiations through reimbursement modeling and data analytics.
• Identify underperforming contracts and reimbursement opportunities.
• Monitor fee schedule changes and regulatory updates.
• Assist leadership in developing payer optimization strategies.

Technology & Process Improvement

• Partner with IT and operational leaders to optimize revenue cycle technologies.
• Improve utilization of eClinicalWorks and related reporting tools.

• Lead workflow redesign initiatives focused on revenue capture and operational efficiency.


• Evaluate automation, AI, and technology solutions that improve revenue cycle performance.

Qualifications Required

• Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, or related field.


• 7+ years of progressive healthcare revenue cycle experience.


• 3+ years of leadership experience in revenue integrity, revenue cycle, coding, compliance, or healthcare finance.


• Deep understanding of physician practice revenue cycle operations.


• Experience with Medicare, Medicaid, and commercial payer reimbursement.


• Strong analytical and financial modeling skills.
• Experience developing KPI dashboards and executive reporting.

Preferred

• Multi-specialty physician practice experience.


• Experience in rheumatology, infusion services, specialty pharmacy, oncology, gastroenterology, cardiology, orthopedics, or other specialty physician groups.
• CPC, CPMA, CHRI, CRCR, RHIA, RHIT, or similar certification.


• Experience with eClinicalWorks or similar EHR/PM systems.


• Experience supporting payer negotiations and reimbursement strategy.


• Experience in a high-growth, private equity-backed, or acquisitive healthcare environment.

Success Metrics

The Director of Revenue Integrity will be measured on:

• Net collection rate improvement.
• Reduction in revenue leakage.


• Coding accuracy and compliance performance.


• Reduction in denial rates.

• Improvement in clean claim rates.

• Improvement in charge capture accuracy.


• Provider documentation improvement.
• Payer reimbursement optimization.
• Revenue cycle KPI performance.


• Successful implementation of revenue integrity initiatives across new locations and acquisitions.


• Development of scalable revenue integrity infrastructure.

Why Join Us

This is a unique opportunity to build and lead a revenue integrity function within one of Florida's fastest-growing specialty healthcare platforms. The successful candidate will work directly with executive leadership and clinical leaders to develop scalable systems, improve financial performance, support acquisitions and growth initiatives, and help build a best-in-class healthcare organization serving patients across Florida.

A well-established, physician-owned specialty practice with four locations across Central Florida, and plans to expand to six, is growing its referral network, and its healthcare marketing and physician-relations partner is hiring a full-time Physician Liaison to lead that growth. The practice serves a large and fast-growing patient base spanning Seminole, Orange, and Osceola counties, and this role owns outreach across three distinct markets: the Lake Mary and greater Seminole County corridor, the rapidly developing West Orlando communities, and the South Orlando and Osceola County territory.

This is a growth position with a clear mandate and measurable impact. You will be the in-field face of the practice to hundreds of primary care and specialty offices, building the relationships that drive new referrals and strengthening the ones already in place. The practice has an established reputation, active provider engagement, and leadership that invests in outreach, so you will be building on a strong foundation rather than starting from zero. As new locations open, the territory and the opportunity grow with them.

You will spend your days visiting referring practices, building rapport with providers and their frontline staff, and positioning the practice as an accessible, responsive specialty partner. This is grassroots, relationship-first outreach with real ownership of a multi-market territory, not inside sales or telemarketing.

Responsibilities

Referral Development & Physician Outreach

• Conduct targeted in-person visits to 10–12 practices per day across assigned territories

• Introduce and reinforce the client's providers, services, locations, and referral pathways

• Distribute and replenish referral forms, brochures, provider information, and patient education materials

• Prioritize high-potential practices through consistent, disciplined follow-up

• Develop 3–5 or more new referral relationships per month while deepening existing accounts

Relationship Building

• Build rapport with practice managers, medical assistants, and referral coordinators who influence referral processing and scheduling

• Act as a direct liaison between referring offices and the client to support scheduling, access, and communication

• Maintain regular touchpoints so referring offices view the client as a dependable specialty resource

Practice Visibility & Events

• Coordinate and host marketing lunches, provider meet-and-greets, and physician introductions

• Represent the client at networking events and community health fairs

• Manage event logistics and submit itemized expenses for reimbursement

Territory Management & Reporting

• Own coverage across three Central Florida territories, allocating time based on opportunity, geographic efficiency, and client priorities

• Document practice contacts, referral opportunities, and follow-up needs in a CRM or activity log

• Deliver monthly outreach activity and engagement reports; lead quarterly territory and strategy reviews with client leadership

• Relay feedback from referring offices on access, referral process, and service awareness

Qualifications

• 2+ years in medical sales, physician liaison, practice outreach, pharmaceutical/device sales, or healthcare marketing

• Confident walking into a busy medical office unannounced and earning a few minutes with the right person

• Working knowledge of referral workflows and the roles of practice managers, MAs, and referral coordinators

• Able to learn and clearly communicate specialty referral criteria to a range of referring practices, including primary care, internal medicine, orthopedics, dermatology, gastroenterology, pulmonology, nephrology, neurology, pain management, podiatry, and OB/GYN

• Organized, self-directed, and reliable with follow-up and reporting

• Professional, personable, and persistent

Requirements

• Reliable vehicle, valid Florida driver's license, and willingness to travel daily throughout Seminole, Orange, and Osceola counties

• Availability Monday through Friday during standard practice hours, with occasional early-morning or evening events

• Proficiency with basic reporting tools (spreadsheets, CRM, or activity logs)

• Preferred: existing relationships with Central Florida primary care or specialty practices; background in rheumatology, orthopedics, or musculoskeletal care

Compensation & Benefits

• Base salary of $52,000–$65,000, depending on experience

• Performance bonus tied to new referral relationships developed

• Mileage and pre-approved marketing expenses reimbursed at actual cost

• Paid time off and flexible scheduling within the field-based structure

How to Apply

• Submit a resume and a brief note describing your physician-outreach experience to mholohan@myrheumatology.com. Qualified candidates will be contacted for a phone screen.